Subject: Feedback on Product Quality and Customer Service Experience Dear Sonam Team, I am a regular customer of Sonam and have generally been satisfied with the quality of your products. As someone residing abroad, I take pride in purchasing and promoting products made in Nepal to support the local market. During my recent visit to Nepal, I purchased a jacket from your store. However, I was extremely disappointed to find that it developed bhuwa (fabric pilling) within just a week of use. This was surprising to me, as windcheaters typically do not have this issue. Seeking a resolution, I visited your Sonam outlet near Thamel. Unfortunately, the experience was even more disappointing. One of your staff members informed me that nothing could be done about the issue. When I politely requested that he escalate the matter to the store manager, he responded rudely, stating that he couldn’t help with this type of problem. I understand that even reputable brands can occasionally have defective products. However, I purchased this jacket from one of the country’s leading retailers—not from a street vendor—and paid nearly five times more than I would have elsewhere. With that premium pricing, I expect a standard of customer service and accountability comparable to global brands. I wasn’t asking for a refund but was hoping for at least an exchange for the defective product. It was disappointing to have my concerns dismissed without proper attention. This experience has not only left me dissatisfied with the customer service but also with Sonam’s approach to handling defective products. I have always preferred supporting local brands over international ones, and I know many others share this sentiment. Therefore, I sincerely request that you provide proper training to your staff on handling customer concerns and implement a clear policy for returns or exchanges of genuinely defective products. This would go a long way in protecting the reputation of your company and brand. Thank you for taking the time to consider my feedback. I hope to see improvements in your customer service and product policies in the future. Subject: Feedback on Product Quality and Customer Service Experience Dear Sonam Team, I am a regular customer of Sonam and have generally been satisfied with the quality of your products. As someone residing abroad, I take pride in purchasing and promoting products made in Nepal to support the local market. During my recent visit to Nepal, I purchased a jacket from your store. However, I was extremely disappointed to find that it developed bhuwa (fabric pilling) within just a week of use. This was surprising to me, as windcheaters typically do not have this issue. Seeking a resolution, I visited your Sonam outlet near Thamel. Unfortunately, the experience was even more disappointing. One of your staff members informed me that nothing could be done about the issue. When I politely requested that he escalate the matter to the store manager, he responded rudely, stating that he couldn’t help with this type of problem. I understand that even reputable brands can occasionally have defective products. However, I purchased this jacket from one of the country’s leading retailers—not from a street vendor—and paid nearly five times more than I would have elsewhere. With that premium pricing, I expect a standard of customer service and accountability comparable to global brands. I wasn’t asking for a refund but was hoping for at least an exchange for the defective product. It was disappointing to have my concerns dismissed without proper attention. This experience has not only left me dissatisfied with the customer service but also with Sonam’s approach to handling defective products. I have always preferred supporting local brands over international ones, and I know many others share this sentiment. Therefore, I sincerely request that you provide proper training to your staff on handling customer concerns and implement a clear policy for returns or exchanges of genuinely defective products. This would go a long way in protecting the reputation of your company and brand. Thank you for taking the time to consider my feedback. I hope to see improvements in your customer service and product policies in the future.

Subject: Feedback on Product Quality and Customer Service Experience Dear Sonam Team, I am a regular customer of Sonam and have generally been satisfied with the quality of your products. As someone residing abroad, I take pride in purchasing and promoting products made in Nepal to support the local market. During my recent visit to Nepal, I purchased a jacket from your store. However, I was extremely disappointed to find that it developed bhuwa (fabric pilling) within just a week of use. This was surprising to me, as windcheaters typically do not have this issue. Seeking a resolution, I visited your Sonam outlet near Thamel. Unfortunately, the experience was even more disappointing. One of your staff members informed me that nothing could be done about the issue. When I politely requested that he escalate the matter to the store manager, he responded rudely, stating that he couldn’t help with this type of problem. I understand that even reputable brands can occasionally have defective products. However, I purchased this jacket from one of the country’s leading retailers—not from a street vendor—and paid nearly five times more than I would have elsewhere. With that premium pricing, I expect a standard of customer service and accountability comparable to global brands. I wasn’t asking for a refund but was hoping for at least an exchange for the defective product. It was disappointing to have my concerns dismissed without proper attention. This experience has not only left me dissatisfied with the customer service but also with Sonam’s approach to handling defective products. I have always preferred supporting local brands over international ones, and I know many others share this sentiment. Therefore, I sincerely request that you provide proper training to your staff on handling customer concerns and implement a clear policy for returns or exchanges of genuinely defective products. This would go a long way in protecting the reputation of your company and brand. Thank you for taking the time to consider my feedback. I hope to see improvements in your customer service and product policies in the future. Subject: Feedback on Product Quality and Customer Service Experience Dear Sonam Team, I am a regular customer of Sonam and have generally been satisfied with the quality of your products. As someone residing abroad, I take pride in purchasing and promoting products made in Nepal to support the local market. During my recent visit to Nepal, I purchased a jacket from your store. However, I was extremely disappointed to find that it developed bhuwa (fabric pilling) within just a week of use. This was surprising to me, as windcheaters typically do not have this issue. Seeking a resolution, I visited your Sonam outlet near Thamel. Unfortunately, the experience was even more disappointing. One of your staff members informed me that nothing could be done about the issue. When I politely requested that he escalate the matter to the store manager, he responded rudely, stating that he couldn’t help with this type of problem. I understand that even reputable brands can occasionally have defective products. However, I purchased this jacket from one of the country’s leading retailers—not from a street vendor—and paid nearly five times more than I would have elsewhere. With that premium pricing, I expect a standard of customer service and accountability comparable to global brands. I wasn’t asking for a refund but was hoping for at least an exchange for the defective product. It was disappointing to have my concerns dismissed without proper attention. This experience has not only left me dissatisfied with the customer service but also with Sonam’s approach to handling defective products. I have always preferred supporting local brands over international ones, and I know many others share this sentiment. Therefore, I sincerely request that you provide proper training to your staff on handling customer concerns and implement a clear policy for returns or exchanges of genuinely defective products. This would go a long way in protecting the reputation of your company and brand. Thank you for taking the time to consider my feedback. I hope to see improvements in your customer service and product policies in the future.

Subject: Feedback on Product Quality and Customer Service Experience Dear Sonam Team, I am a regular customer of Sonam and have generally been satisfied with the quality of your products. As someone residing abroad, I take pride in purchasing and promoting products made in Nepal to support the local market. During my recent visit to Nepal, I purchased a jacket from your store. However, I was extremely disappointed to find that it developed bhuwa (fabric pilling) within just a week of use. This was surprising to me, as windcheaters typically do not have this issue. Seeking a resolution, I visited your Sonam outlet near Thamel. Unfortunately, the experience was even more disappointing. One of your staff members informed me that nothing could be done about the issue. When I politely requested that he escalate the matter to the store manager, he responded rudely, stating that he couldn’t help with this type of problem. I understand that even reputable brands can occasionally have defective products. However, I purchased this jacket from one of the country’s leading retailers—not from a street vendor—and paid nearly five times more than I would have elsewhere. With that premium pricing, I expect a standard of customer service and accountability comparable to global brands. I wasn’t asking for a refund but was hoping for at least an exchange for the defective product. It was disappointing to have my concerns dismissed without proper attention. This experience has not only left me dissatisfied with the customer service but also with Sonam’s approach to handling defective products. I have always preferred supporting local brands over international ones, and I know many others share this sentiment. Therefore, I sincerely request that you provide proper training to your staff on handling customer concerns and implement a clear policy for returns or exchanges of genuinely defective products. This would go a long way in protecting the reputation of your company and brand. Thank you for taking the time to consider my feedback. I hope to see improvements in your customer service and product policies in the future.